Level 1: Customer support
For general questions or service issues, contact support@fundlelo.com or +91 9217859989. Please include your name, registered mobile number and application reference. We aim to acknowledge requests promptly and resolve routine issues within 24 to 48 business hours.
Level 2: Grievance officer
If you are not satisfied or the issue remains unresolved, escalate to Puneet, Grievance Officer, at grievance@fundlelo.com. Include the earlier ticket or correspondence so the matter can be reviewed without delay.
Level 3: Lender and RBI escalation
Loan-sanction, repayment and lender-policy matters may also be escalated to Salora Capital Ltd through the details in your Loan Agreement and Key Fact Statement. Where applicable, you may approach the RBI Complaint Management System at cms.rbi.org.in after following the required process.
Complaint information
- A complaint reference may be shared for tracking.
- Do not send OTPs, PINs or passwords in a complaint email.
- Fund Lelo contact location: Delhi NCR, India.
For loan-specific terms, always refer to the lender-issued Sanction Letter, Loan Agreement and Key Fact Statement.
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