Fair Practice Code

• Show relevant loan amount, tenure, interest, fees, repayment date and total payable before acceptance.
• Provide lender-issued documents and the Key Fact Statement before the borrower accepts the offer.
• Do not make material changes to accepted terms without appropriate notice and consent.

Applications are assessed using documented eligibility and credit criteria. We do not discriminate on the basis of gender, religion, caste, disability, region or community. Approval remains the independent decision of Salora Capital Ltd based on its policies and applicable law.

• Use professional, verified communication and protect borrower privacy.
• Do not use threats, abusive language, public shaming or physical coercion.
• Route repayment concerns and complaints through the support and grievance channels below.

For a concern about this code, contact Puneet at grievance@fundlelo.com. Unresolved complaints may be escalated to the lender and, where applicable, the RBI Complaint Management System.